FREQUENTLY ASKED QUESTIONS
All of our work is handmade. We do everything we can to make sure that the item that you see online is very close to the piece that you will have shipped to you. That said, variations do exist, so what you receive wont be a carbon copy of the sample provided on our site.
You always have the option of approving an item prior to shipping if you would like. To do that, simply type in the "notes" section in the order section in the cart that you would like this option. Additionally, we provide a service to all our customers that includes a quick video conference using the easy to use app called Meet (made by Google). Once you download it and provide your phone number, we can have a video conference with you where we can walk you through our gallery and show you pieces like the one that you wanted to order to see if any other items suit you better. We offer this as a way to "distance shop" when it isn't possible to visit our studio gallery in person.
Simply contact us via the form, or email us at the address provided, or you can also call us to let us know you would like to do a return. Once you do, we will provide instructions on how to make sure your item is packed properly so it gets back safely to us. It is important that you keep the packing materials on hand for this. Please note, items improperly packaged that get damaged in transit cannot be refunded. This also means that the item will need full insurance (many of our smaller items are under the full free insurance amounts for UPS and USPS for example, but you want to make sure that any additional insurance is added to be safely covered).
Most of the time, yes. Ours is a small production studio so it is helpful if you want an item that isn't in stock to reach out to us and let us know and we will get right on making an item just for you. Often the turnaround on many items is several days, some items may take longer (a week to two weeks). Everything is made by hand here at the studio.
